Frequently asked questions
We can restore 99% of the photos that come our way! Whether your photo is faded, torn, or has suffered damage, our skilled artists can bring it back to life. And in the rare chance we can’t, you’ll get a full refund – no hassle, no worries.
Once your photos are beautifully restored, we’ll send them to you digitally as high-quality image files. If you’ve ordered prints, they’ll be shipped within 24 hours of your approval. Your memories, delivered just the way you want them.
Not 100% happy with your restoration? No problem! We offer free revisions to make sure your photos are exactly how you want them. If we can’t meet your expectations (though we’re sure we will), we’ll refund your money, no questions asked.
Absolutely! Our artists can carefully colorize black-and-white photos, giving them new life while keeping the original details intact. It’s like seeing your memories in full color for the first time! Just select the option on our order form.
You’ll get your digital restorations within 2-5 days after placing your order. Need them faster? We’ve got you covered with a 24-hour delivery option for those urgent, last-minute projects.
Definitely! If you have any further questions, feel free to email us at [email protected]. One of our restoration experts will get back to you as soon as possible.
